Lost Packages

The shipping carrier that you select at checkout is responsible for the safe and timely delivery of your package. We receive the same shipment tracking details from the carrier that the customer receives.

If you believe your package is lost, stolen or delivered to the wrong address, please file a claim with the carrier of your package. 

United States Postal Service (USPS)

UPS

Did you add Route Shipping Insurance?

Make a claim with Route

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