When will my return be processed?

We're processing returns within 5 business days (Monday-Friday) once your return reaches our warehouse.

As we focus on keeping our workers and community safe, we're taking extra measures at our warehouse such as limiting the number of people working at any given time, which may cause some delays to return processing. You will receive a notification when your package has been delivered and when processed. If you haven't from us about your return within 5 business days from the time your package reaches our warehouse, please start a chat with us. We're here for you Monday-Friday 9 am-5 pm. Please allow 3-5 business days for a refund to be processed by your banking institution after you receive the notice from us. 

Was this article helpful?
2 out of 6 found this helpful